Data is the new oil.
But humans are not machines.
We rethink Customer Experience.
Our innovative CX solutions are based on research and data models that focus on people and their decision-making factors.
Our Solutions
We offer a scalable range of services that covers three basic dimensions.
Insights
Understanding
Identification of the relevant WHY NOT barriers in the decision-making behavior of your customers.
Improvements
Optimizing
Creative implementation of innovative CX strategies and projects based on leading models and theories of behavioral economics and artificial intelligence
Innovations
Looking ahead
Development of innovative products, digital experience, services and business models based on our MIIICX insights
INSIGHTS
INSIGHTS
5 for 1
We provide you with the top 5 CX insights and action potential for a concrete, customer-oriented challenge in your business.
Fast, clear and directly applicable.
WHY NOT ANALYTICS
Knowing why customers do something is important. Why customers do not do something is crucial. WHY NOT Analytics provides you with critical business insights into customer expectations and the decision-making behavior of new and existing customers. With Behavioral Economics and Machine Learning we discover unrecognized risks and potentials in customer relationships at an early stage and open up concrete perspectives for action.
Scope:
Digital Platforms, CRM, E-Commerce
Products & Services
Brand Experience & Advertising
HORIIIZON – BEHAVIORAL CUSTOMER INTELLIGENCE PLATFORM
With our Behavioral Customer Intelligence platform HORIIIZON you benefit from continuously improved insights and recommendations for the management of your CX and the personalization of offers and communication.
IMPROVEMENTS
CX Quick WIN
We analyze, plan and implement a concrete CX Quick Win for you.
We also support you in further successfully establishing Customer Experience in your company.
4C FOR FINANCE – CHECK CX, CUT COSTS
We support your company in significantly streamlining the cost structure in customer interaction and at the same time unlocking untapped potential in the area of customer experience.
CX SELLS
We work with you to develop an insights- and data-based customer experience strategy and implement a clear action roadmap to ensure that your new business grows quickly and sustainably.
TURN THE CHURN
O.K. is the preliminary stage of K.O. Do not rely on satisfied customers.
Long-term success and genuine customer loyalty require inspiring customer experiences.
We develop the appropriate behavioral CX strategy for you and implement a package of measures that reduces the churn rate and enables better customer relations.
FROM AFTER SALES TO POLE POSITION
After purchase is before purchase. We unleash your after sales business through Behavioral Customer Experience. For more follow-up business, higher acceptance of chargeable additional services and long-term customer relationships – from analysis and strategy to implementation, operation and management
BEHAVIORAL CX AUTOMATION
We develop and implement with you new approaches to situational personalization for better offers and customer experiences – within existing marketing automation solutions or as a greenfield approach.
INNOVATIONS
CX AT WORK
We work with you in a workshop to identify concrete action and innovation potential for the introduction and expansion of CX using best practices, business cases and use cases.
In addition, we develop new perspectives and impulses for existing Customer Centricity, Service Excellence and CX programs.
CX LIGHTHOUSE LABS
Innovative CX lighthouse solutions require fundamental changes in perspective, experience and entrepreneurial thinking. As entrepreneurs we develop, implement and scale highly innovative CX concepts and solutions together with you. Without detours and digital cargo cult, but with a clear view of the social-economic relevance and impact.
NEXT GEN BRAND EXPERIENCE
Those who only do what is expected will soon have nothing left to expect.
Based on the integration of customer experience and brand experience, we develop clear recommendations to make your brand an innovative experience and to define distinctive action areas for the future.
BEHAVIORAL-BASED BUSINESS RESILIENCE
We develop digital, future-oriented products and services from which your business can also profit in the environment of unexpected events and dynamic market developments