Home Office as Employee Experience

Home Office as Employee Experience

Home Office as Employee Experience How employers can ensure that their home office employees do not lose their bond with the company. Corona showed us: Home office works without productivity suffering or companies falling apart. But as pleasant as working from home...
Everything is Customer Experience

Everything is Customer Experience

Everything is Customer Experience Who actually came up with the idea that CX is an extra discipline? Customer experience is undoubtedly THE decisive competitive factor. CX is not an outsourced departmental responsibility and certainly not just a buzzword for board...
Crisis was not on the agenda

Crisis was not on the agenda

Crisis was not on the agenda We love control illusions. But we are neglecting the “factor” human, who is doing exactly what he has always done: He acts human. And this behavior is often highly irrational and not always clearly recognizable or predictable...
MIIICX – Happy 1st Year

MIIICX – Happy 1st Year

MIIICX – Happy 1st Year WHY NOT works – we are implementing new perspectives for CX. We are proud of our customers who already successfully implement Behavioral Customer Experience with us in their companies. We remain curious to constantly develop our...